Alpha Plus Solution assembled and managed a multidisciplinary Delivery Pod that worked with the Department of Health to deliver the discovery phase of the National One Stop Shop initiative.
Alpha Plus Solution contributed specialist digital delivery capability to work within the Australian Government health portfolio, helping translate complex national research processes into practical requirements, designs and digital concepts.
The National One Stop Shop initiative required discovery across a complex health and medical research environment involving multiple stakeholder groups, business processes, jurisdictional considerations and future digital-service requirements.
Alpha Plus Solution's role was not limited to supplying individual resources. The company assembled and managed a coordinated multidisciplinary team around the discovery workstream and worked with the Department of Health to support delivery of the discovery phase.
Explore Australian Federal Government ICTThe initiative required a structured understanding of a complex health and medical research environment spanning stakeholder groups, business processes, jurisdictional considerations and future digital requirements.
The challenge was not simply to provide individual specialists. The work called for complementary disciplines to operate around one discovery workstream and translate complexity into practical service, process and digital outputs.
The Delivery Pod brought together complementary business, delivery, stakeholder and design capability around the discovery workstream.
Coordination of the multidisciplinary workstream and delivery activities.
Lead and supporting business analysis across requirements, processes and stakeholder needs.
Structured engagement across relevant stakeholder groups.
Service-design and UX/UI capability supporting future digital-service definition.
Additional capability included process mapping, digital requirements, proof-of-concept support and coordination across business and technology perspectives.
APS worked across multiple dimensions of the initiative rather than treating requirements, design and technology as isolated activities.
Structured stakeholder engagement and detailed process analysis across key research and regulatory journeys.
Business, functional and non-functional requirements translated into clear digital service concepts and user journeys.
Interface concepts and working proofs of concept helped stakeholders explore and validate the future digital experience.
Structured requirements to support future service and solution definition.
Current and future process analysis supporting understanding of the national service.
User-experience and interface artefacts supporting future digital-service design.
Early digital or technical artefacts supporting validation and future implementation thinking.
A December 2025 National One Stop Shop update acknowledged the importance of stakeholder participation across workshops, requirements review, documentation feedback and experience sharing, and included an explicit recognition of Alpha Plus Solution's contribution.
“Shout out to Alex and the AlphaPlus team for their valued contributions.”
Alpha Plus Solution can help determine whether the requirement is best supported by individual specialists, a Delivery Pod or a broader consulting engagement.