Alpha Contact

Patient Communication Platform

Trusted Healthcare IT Consulting for Every Type of Provider

Alpha Contact is a secure, cloud-based communication platform developed specifically for healthcare providers. It automates patient interactions through SMS, email, and AI-powered call handling — improving engagement while reducing admin workload. As part of our integrated healthcare IT services, it supports clinics, hospitals, and specialist providers with reliable, compliant communication tools.

Automated SMS & Email Reminders

Reduce no-shows and improve attendance with scheduled appointment notifications.

Healthcare-Compliant Design

Built for privacy and data protection in line with industry regulations.

Secure Two-Way Messaging

Let patients confirm, reschedule, or cancel — while ensuring privacy and compliance.

EMR/PMS Integration

Designed to work smoothly with your existing practice systems.

Patient Feedback Collection

Gain valuable insights with post-visit surveys and sentiment tracking.

Case Study:
Gold Coast Hospital

Client: Children’s Dental Care Division

Challenge: Limited staffing combined with high inbound call volume

Core Capabilities

  • Deployed Alpha Contact’s AI-powered call handling for 24/7 booking access
  • Automated workflows reduced manual handling and improved call efficiency
  • Achieved lower operational costs while maintaining high service standards

How Do We Work?

1.

Discover

We work closely with you to understand goals, user needs, and technical requirements.

2.

Implement

Solutions are configured to fit your workflows, systems, and compliance needs.

3.

Test & Deploy

We run thorough testing before launch to ensure smooth performance.

4.

Support & Optimise

Ongoing technical support, updates, and training help you scale with confidence.